To delete a Trustpilot review, log into your Trustpilot account, navigate to "My Reviews," locate the review, and click the delete or edit option. You can remove your own review at any time from either the website or mobile app, as confirmed by Trustpilot's official help documentation Edit or delete your review - Trustpilot Help Center.
Why You Might Want to Delete a Trustpilot Review
Users delete reviews for several concrete reasons. You may have posted an error—for example, rating the wrong company or describing an issue that was later resolved. A business might have addressed your complaint, making the original feedback outdated. Alternatively, you might have written a review under duress or realized it violates Trustpilot's guidelines. Whatever the case, the process is straightforward and requires only a few minutes.
Deleting Your Own Review on the Trustpilot Website
The website method is the most direct. Follow these steps:
- Log into your Trustpilot account using your email and password.
- Click your profile icon (top-right corner) and select "My Reviews" from the dropdown menu.
- Find the review you want to delete. Each review has an edit icon (pencil) and a delete icon (trash can or three dots).
- Click the delete option. A confirmation dialog will appear; confirm your choice.
- The review is removed immediately. You will see a confirmation message on screen.
This process works for both public and private reviews. Trustpilot does not impose a time limit on deletion—you can remove a review years after posting it.
Deleting a Review Using the Trustpilot Mobile App
The mobile app offers identical functionality. A step-by-step tutorial on YouTube demonstrates the process: open the app, tap your profile, select "My Reviews," tap the review, and choose delete How to Delete TRUSTPILOT REVIEW (Step by Step). The app interface mirrors the website, so the steps are consistent across platforms.
What If You Cannot Delete the Review?
If the delete option is grayed out or missing, several possibilities exist:
- The review was flagged or removed by Trustpilot. If Trustpilot already took action, you may not see the option.
- Your account is not verified. Trustpilot requires a verified email address to manage reviews.
- You are trying to delete a review you did not write. Only the original author can delete their own review.
- Browser or app cache issues. Clear your cache or reinstall the app, then retry.
If none of these apply, contact Trustpilot support through their help center. Provide your review ID (found in the URL of the review page) and explain the issue.
How Businesses Can Request Removal of Fake Reviews
Businesses cannot delete reviews directly. However, they can flag reviews that violate Trustpilot's guidelines. According to a Facebook discussion on the review removal process, after a business responds to a review, they can click the flag icon at the bottom of the review and submit a reason for removal Trustpilot review removal process explained - Facebook. Trustpilot then evaluates the report. Common reasons for removal include:
- Fake reviews (reviewer never used the service)
- Hate speech or profanity
- Conflicts of interest (e.g., a competitor posting a review)
- Duplicate reviews
A BlackHatWorld thread advises that after flagging a fake review, businesses should gather clear evidence—such as order records or communication logs—to support their case How to Remove a Fake Review on Trustpilot? | BlackHatWorld. Trustpilot's moderation team reviews the evidence and may remove the review if it violates policy.
Third-Party Services for Review Removal
Some companies offer paid services to remove negative Trustpilot reviews. For example, RBS Reputation Management provides Trustpilot review removal services where they delete negative reviews that damage a business's long-term image Remove Negative / Fake TrustPilot Reviews. These services typically involve submitting removal requests on behalf of the business, often using the flagging process. However, Trustpilot does not guarantee removal for any third-party request, and businesses should be cautious about such services—they cannot override Trustpilot's moderation decisions.
FAQ
Can I delete a Trustpilot review after the company responds?
Yes. You can delete your review at any time, even after the company has posted a public response. The delete option remains available in your account.
How long does it take for a deleted review to disappear from the company's profile?
Deletion is immediate. Once you confirm deletion, the review is removed from your profile and the company's Trustpilot page within seconds.
Can someone else delete a review I wrote?
No. Only the account that authored the review can delete it. Trustpilot does not allow businesses or third parties to delete reviews written by others, though they can flag them for policy violations.