Reviews.Help FAQ

We help businesses manage their public ratings on Google, Yelp, Trustpilot, Tripadvisor, Airbnb, and other review platforms. Three main services:

• Review removal service — we remove bad reviews that break platform policy: fake one-stars, defamatory posts, retaliation reviews, off-topic content, ex-employee posts, and similar.
• Adding positive 5-star ratings — hand-written by real people, posted manually, paced naturally so they pass platform moderation.
• Turn-key ORM services — a managed package for businesses that want their online reputation handled end-to-end on a monthly basis.

One-off services come with a money-back guarantee. 

Yes. Beyond one-off removals and positive review orders, we offer turn-key ORM services — a managed package where our team handles your online reputation end-to-end. That typically covers ongoing review monitoring across all your platforms, removal of bad reviews as they appear, posting of positive ratings on a safe schedule, response handling, and review acquisition from real customers.

Pricing is a custom monthly retainer based on portfolio size — number of locations, platforms covered, and review volume. Get a quote with your details and we'll put together a plan.

Flat fee per case, billed only when it works:

Removal: Google $50 · Trustpilot $70 · Tripadvisor $70 · Yelp $100 · Airbnb $200

Buying positive: Google $10 · Tripadvisor $10 · Trustpilot $15 · Yelp $20 · Airbnb $50

No setup fees, no monthly retainers, no hidden costs.

Some platforms are harder than others. Google's moderation is reasonably responsive; Airbnb and Yelp are stricter and require more work per case. The price reflects how much manual effort, escalation, and legal involvement an average case needs on each platform.

For removal: if we can't get the rating taken down, the order is refunded in full automatically. No paperwork, no waiting period, no fine print.

For positive reviews: we monitor each order for 30 days after posting. If it gets removed within that window, we re-post it for you. If we can't restore it, the order is refunded.

Most cases never go to court — they're decided by platform moderators reading a written dispute. That's the work we do, and we do a lot of it. A reputation lawyer charges $500–$2,000 per case upfront whether it ends in a removal or not. We charge a flat fee and only when it works.

Visa, Mastercard, PayPal, or crypto. Funds sit in escrow until the work is verified — for removals, until the rating is gone; for positive reviews, until they're posted and have stayed live. If the work fails, the refund is automatic.

Yes. For ongoing reputation management — multiple cases per month, multiple locations, or a long-term partnership — we work out custom pricing. Get a quote with your portfolio details.

3 to 7 days for Google and Trustpilot. 5 to 14 days for stricter platforms like Tripadvisor, Yelp, and Airbnb. Cases that need legal grounds or escalation through senior support can run up to 3 weeks. We message you whenever the file moves.

For removal: the URL of the rating (or the listing). For some platforms — usually Airbnb and Tripadvisor — temporary access to your owner account works best, since disputes filed from the verified business carry more weight.

For positive reviews: the listing link and a short brief about your business — what you do, what you'd like highlighted, anything specific to mention.

Google has the largest review volume and the most active moderation. Disputes are filed through Google Business Profile. Most successful removals cite the Prohibited and Restricted Content policies — fake reviews, off-topic posts, conflicts of interest, prohibited language. 

Yelp's "Recommended Software" filter aggressively hides reviews from new or low-activity accounts. For removals, disputes go through Yelp's User Operations team and require careful framing — owner emotion in the dispute almost always gets it rejected. For positive ratings, pacing matters more on Yelp than anywhere else. 

Trustpilot disputes are filed via the Business panel. Their moderation is fairly responsive when defamation or off-topic content is clearly cited. Trustpilot also distinguishes between "verified" and "unverified" reviews, which affects both removal arguments and how positive ratings are best posted. 

For travel and hospitality businesses. Tripadvisor's Content Integrity Policies are detailed (14 separate clauses) and removal rates are high when the right one is cited. Their Popularity Ranking algorithm uses recency, so removing a recent bad rating noticeably moves your search position. 

Airbnb is the strictest mainstream platform — Trust & Safety reviews disputes manually and the queue is slower. Removal grounds are specific to the Reviews Policy: retaliation, irrelevant content, third-party reviews, biased reviews, content not from a real stay. The reward is high — a single removed bad rating can save Superhost status and a search-ranking position. 

For removal: yes, fully. Disputes are filed through each platform's official process, with legal letters from our lawyers added when defamation grounds apply. No bribery, no exploits, no fake accounts — moderators make every final decision.

For buying reviews: it's a grey area. Some jurisdictions (US FTC, UK CMA, EU) have rules against undisclosed paid ratings, and the platforms themselves ban it in their terms of service. Enforcement against businesses is rare — most legal risk sits on the platform's side, not yours.