Privacy Policy
What personal data we collect when you use Reviews.Help, why we collect it, how long we keep it, who else sees it, and what rights you have.
Last updated: 28 April 2026
Who we are
The basics, before the rest of the policy.
Reviews.Help is a service that helps businesses manage their public ratings on platforms like Google, Yelp, Trustpilot, Tripadvisor, and Airbnb. We remove bad reviews when they break platform policy, and we post hand-written positive reviews for clients who want them.
This privacy policy covers everything we do with personal data on our website, in our support channels, and during the work we deliver to clients. If you have a question or want to use one of the rights below, the contact details are at the bottom of this page.
What personal data we collect
We try to keep this list short. Here's everything that may end up in our records.
Account & order data
Your name, email, the listing URL you sent us, and the brief or order details you provided. This is the minimum we need to deliver the work you paid for.
Payment data
Card type, last four digits, billing country, and transaction ID. The full card number and CVV go directly to our payment processor, not to us. We never see or store them.
Support conversations
Anything you send us in chat, email, Telegram, WhatsApp, or Discord while we work on your order. Mostly listing links, screenshots, and any context you give us.
Site usage data
Pages visited, browser type, approximate location from IP, and device type. Collected through analytics cookies if you've accepted them. Used in aggregate, not by individual visitor.
Why we use this data
Each piece of data has a specific job. Here's what we actually do with it.
- To deliver the service you paid for. Removing the rating, posting the review, sending you confirmation, monitoring the result for 30 days.
- To process your payment. Sending the transaction to our payment processor and verifying it didn't fail.
- To handle support. Answering your questions, helping with order changes, sending status updates.
- To improve the site. Looking at aggregate analytics to fix usability problems and make the product better.
- To comply with the law. Keeping basic transaction records for tax and accounting purposes.
We don't sell your personal data. We don't share it with advertisers in a way that would identify you individually. We don't use it for purposes outside the ones above.
Who we share data with
A small number of trusted service providers, and only the data they need to do their job.
We use third-party services to run parts of our business. The main ones are:
- Payment processors (Stripe, PayPal, crypto gateways) — to take payments and handle refunds. They receive your payment details directly. We see only confirmation status and the last four digits.
- Email and chat tools — to send you order updates and run support conversations.
- Analytics tools (Google Analytics, Cloudflare Analytics) — to see how the site is used in aggregate.
- Hosting and infrastructure — for serving the site and keeping our records.
We don't share your personal data with anyone else, except when the law requires it (for example, in response to a valid court order). If we're ever asked for data by a public authority, we check the request carefully and only hand over what's legally required.
How we store and protect data
Where it lives, how long it stays, and what we do to keep it safe.
We store data on encrypted servers run by reputable hosting providers. Access is limited to the team members who need it for their work. Our internal systems require multi-factor authentication, and we keep audit logs of who looked at what.
How long we keep things:
- Order records — 5 years, mostly for accounting and tax compliance.
- Support conversations — 12 months after the order closes, then deleted.
- Analytics data — anonymised after 26 months (Google Analytics default).
- Marketing emails — until you unsubscribe or ask us to delete them.
No system is fully bulletproof, but we take reasonable steps to keep your data safe. If a breach ever happens, we'll notify affected users without unnecessary delay, as required by GDPR and similar laws.
Your rights
What you can ask us to do with your data.
Depending on where you live, you have a number of rights over the personal data we hold about you. The main ones:
- Access. Ask us what data we have about you, and get a copy of it.
- Correction. Ask us to fix anything that's wrong or out of date.
- Deletion. Ask us to delete your data. We'll do this unless we have a legal reason to keep it (like tax records).
- Restriction. Ask us to stop using your data while a question about it is being resolved.
- Portability. Get your data in a machine-readable format so you can move it to another service.
- Objection. Tell us not to use your data for specific purposes, like marketing emails.
- Withdraw consent. Take back consent you previously gave for any of our processing activities.
To use any of these rights, write to our support team. We'll confirm your identity (so we don't hand someone else's data to the wrong person) and respond within 30 days. If we can't grant a request, we'll explain why.
If you're in the EU, UK, or California, you also have the right to complain to your local data protection authority if you think we've handled your data wrongly.
Children, changes, and how to reach us
A few last items to round out the policy.
Children. Reviews.Help is a service for businesses. Our website and product are not intended for anyone under 16, and we don't knowingly collect data from children. If you believe we have, please contact support and we'll delete it.
Changes to this policy. We update this page when our practices change or when the law requires it. The "Last updated" date at the top reflects the most recent edit. For meaningful changes, we'll let active clients know by email.
How to reach us. If you have a question about your data, want to use one of your rights, or want to report a problem, the fastest way is the live chat on our site. You can also email the support team at the address listed in the site footer.