Refunds Policy
When refunds apply, how partial refunds work for orders we already started, and how to request one. We aim to keep this fair for both sides.
Last updated: 28 April 2026
When you can ask for a refund
The short version, before the details below.
If you bought the wrong service, changed your mind, or we couldn't deliver what you ordered, contact our support team. We'll work with you to fix the problem. If a fix isn't possible, we'll refund your money in full or in part, depending on how far the work has progressed.
You can reach support by email, live chat, Telegram, WhatsApp, or Discord. Whichever is fastest.
When you get a full refund
Three situations cover the vast majority of full-refund requests.
1. We couldn't get the result. For removal orders, if we accept your case but can't get the rating taken down, your money goes back automatically. No paperwork, no waiting period.
2. The order hasn't started yet. If you placed an order and we haven't begun the work, you can cancel and get the full amount back. Just message support and tell us.
3. We can't accept the order. Sometimes a case is outside our scope or won't pass our internal screening. In that case we tell you up front and refund the order in full.
Partial refunds for in-progress work
If we've already started, the refund covers the part that hasn't been done yet.
If the work is already underway and you decide to cancel, we issue a partial refund. The amount we return depends on how much was done before you cancelled.
Example. You ordered 10 positive reviews. We posted 7 of them, then you ask to cancel. You get a refund for the 3 we hadn't posted yet, which is 30% of the order.
For removal cases the same logic applies: if we've already done case-building work, prepared documents, or started a dispute, that part of the cost stays with us. The remaining amount is returned.
What we can't refund
A short list of cases where a refund is not available.
We cannot refund:
- Orders where the work was completed and delivered as described.
- Reviews that we successfully posted and that stayed live for the full 30-day monitoring window.
- Removal cases where the rating was successfully taken down.
- Orders where you provided wrong or incomplete information that led to the work not being deliverable, after we had already started.
- Refund requests made more than 90 days after the order was placed.
If a review we posted is removed by the platform after the 30-day monitoring window has ended, that's outside the guarantee. By that point the post has passed regular moderation, and any later removal is an independent platform decision.
How to request a refund
A short message to support is enough. Here's what we'll need to find your order.
Contact us by email, live chat, Telegram, WhatsApp, or Discord. Include the following so we can locate your order quickly:
- Your full name (or the name on the order).
- Order ID or order date.
- The amount you paid and the payment method.
- The reason for the refund request.
Once we have these, we'll review the case and respond with either an approval or a written explanation if a refund isn't possible. Most refund decisions are made within 1 to 3 business days.
When the money lands back
Once a refund is approved, the time it takes to land depends on the payment method you used.
- Card payments (Visa, Mastercard) — 5 to 10 business days, depending on your bank.
- PayPal — usually within 24 hours, sometimes up to 3 business days.
- Crypto payments — within 24 hours, returned to the wallet you paid from.
Refunds always go back to the original payment method. We can't refund a card payment to a different card, or a crypto payment to a different wallet.
If we can't agree
We try to handle every refund request fairly, but disagreements happen.
If you believe a refund decision was wrong, write back to support with any extra context you have. A senior team member will review the case again.
If we still can't reach an agreement, the matter can be taken to court under the laws and jurisdiction listed in our Terms of Service. We strongly prefer to resolve issues directly, and in practice almost all of them get sorted out without escalation.